First responders need the ability to communicate with people on the ground, at HQ and the outside world. The transmission of real-time data, voice calls and live video streaming are all vital in ensuring efficient operations and raising awareness and funds.

Inmarsat’s First Responder Solution is a managed service that ensures the first people who arrive on the ground are equipped with the right connectivity to start operations immediately, wherever they might need to go and no matter how badly affected land-based communications are.

Whether you need to co-ordinate rescue efforts, set up medical centres, or oversee the delivery of aid, Inmarsat can provide the means for you to do so safely and efficiently.

How we can help

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Reduce complexity
You work with one global supplier and we ensure you have all the necessary connectivity services to ensure you can communicate in the pivotal early stages of a humanitarian event.
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Enhanced operational efficiencies
Communications enabled co-ordination. We can help you set up a field base with everything you need to respond with your control centre or other agencies.
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Ensure worker health and safety
Ensuring worker safety is key. With our solution, you can ensure your people are tracked and communicable at all times.

How the solution works

For one monthly fee we will help you build the right combination of our Global Xpress, BGAN and IsatPhone 2 connectivity services.

We provide you with SLAs guaranteeing your communications, in-region support, licensing and regulatory management, training, integration with your core systems and reporting based on your usage.

Features

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Fast deployment
A key benefit of this service is the seamless implementation process. We can help you get up and running in minutes.
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Portable and rugged
The durable build and design of our hardware means equipment can go wherever you need it and will stand up to whatever is thrown at it.
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High throughput
Our Global Xpress service offers you up to 8Mbps to a single sub-meter antenna. This combination of strong throughput and low hardware requirement is advantageous to a remote, growing aid camp.
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Flexible contract
Stay agile by selecting plans of one week, monthly or multi-year, giving you complete control of the duration of your package and the support you need.
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Support
With a presence in 40 countries across the globe backed by our leading connectivity services, you will never be out of reach of our expert support.
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L-band reliability
Inmarsat's L-band constellation of satellites provides industry leading connectivity of up to 99.9% uptime. We are trusted by governments and organisations to connect their mission critical applications.

Our process

We start by trying to understand your organisational objectives and the status of your operations before designing a solution with your teams.
Our technical teams deliver and install the solution on-site and on our networks using our management tools. This will include site visits, training and testing.
We are responsible for the ongoing management of your connectivity services and deliver service levels as outlined in your contract. We work as an extension of your team and provide reporting on the performance of your solution.
First responder work is constantly shifting geographies, so as your projects change we will work with you to augment your solutions and provide support for your next deployment.

How we work

Inmarsat Enterprise is the leading global provider of satellite-enabled connectivity and managed connectivity services for land-based organisations. We are enabling the Industrial Internet of Things (IoT) and helping transform business outcomes across a diverse set of sectors, including agriculture, aid and NGO, media, mining, oil and gas, renewable energy, transport and utilities.

We start by trying to understand your organisational objectives and the status of your operations before designing a solution with your teams.
Our technical teams deliver and install the solution on-site and on our networks using our management tools. This will include site visits, training and testing.
We are responsible for the ongoing management of your connectivity services and deliver service levels as outlined in your contract. We work as an extension of your team and provide reporting on the performance of your solution.
First responder work is constantly shifting geographies, so as your projects change we will work with you to augment your solutions and provide support for your next deployment.